Technology for Hajj & Umrah companies
Every operational detail
In a system built around you
We develop custom systems for Hajj and Umrah companies, connecting pilgrim management, catering, transport, accommodation, suppliers and accounts so teams can track work in one place.
When details multiply, you need a clear view
Multiple groups, sites and suppliers need clear coordination. We help turn spreadsheets, messages and manual follow-up into workflows that connect each service to its owner, status and cost.
What can we build for you?
A system shaped around your operations
Select an area to explore an example workflow. These proposed workflows are tailored with your team.
Pilgrims & groups
Organise guest records, groups, programmes and service requirements in one place.
- 1Register group
- 2Define programme
- 3Connect services
- 4Track requests
Requirements & governance
Document the process. Make it easier to follow
We review requirements applicable to your company’s activities with your team, including relevant Ministry of Hajj and Umrah requirements, and translate system-related needs into workflows, approvals, records and reports.
- Clear permissions for roles and responsibilities.
- Records of delivery, findings and resolution.
- Reports and documents for operational and review needs.
Requirements are scoped by company activity and season. External integrations depend on available interfaces and required permissions.
Official instructions: Ministry of Hajj and Umrah →From operating needs to system features
Documented workflows. Traceable services
Solution areas informed by published Nusuk functions and the ministry’s digital integration framework. Each feature and its prerequisites are scoped with the client.
Programmes & service bookings
Connect group programmes to accommodation, transport and ground services, and track booking information.
Agents & contracts
Organise agent records, contracts, attachments, renewals and responsibilities.
Guest & movement reports
Design group, agent and journey reports, including entry and exit information when available from an authorised source.
Company & licence records
Organise company documents, licences and contracts with review and renewal reminders.
Integration preparation
Assess available interfaces, prepare integration requirements and track requests and incidents once access is authorised.
Data-sharing governance
Define exchanged data, access permissions, security requirements, risks and sharing agreements before integration.
Define the integration before committing to it
These are custom development solution areas. Connecting to Nusuk or ministry services requires checking entity eligibility, available interfaces, data agreements and relevant approvals. Managing permit records or status does not mean permits are issued through DERA.
Public-source review: 14 October 2026. Activity- and season-specific requirements are reviewed during scoping; these areas are not an exhaustive technology-provider checklist.
Built around how you work
Understand your company. Build around its needs
We work with your team to understand how it operates, what it needs and where work gets held up. Together, we define modules, workflows, permissions and reports, then tailor the system to your priorities and relevant regulatory requirements.
- 01
Understand operations
Listen to your team and review existing workflows, systems and challenges.
- 02
Set priorities
Define modules, workflows and reports.
- 03
Build and connect
Develop the system, assess integrations and test with your team.
- 04
Launch and support
Train users and support operations and improvements.
From system preparation to seasonal operations
A system shaped around your company. A team to support it
We help organise Hajj and Umrah programmes and prepare internal systems and external interfaces. We can provide a team to administer the system and support users during the season, within an agreed service scope.
Inside the company: operations and management
Manage programmes, teams, suppliers, approvals and costs through an internal system, with role-based access.
Outside the company: an experience with your identity
Design apps or portals for customers, agents and suppliers, connecting relevant services and information to internal systems as needed.
During the season: a system support team
A team can onboard users, administer settings and permissions, follow up on issues and coordinate with your staff. Roles, coverage and response times are agreed in advance.
A distinctive experience with intelligent automation
Develop an experience shaped around your services, with options to automate task routing and alerts and use AI for issue summaries and procedure search, with human review and clear permissions.
Team size, preparation time, seasonal coverage and automation features are defined during assessment, based on operations and available data.
Questions from Hajj & Umrah companies
Do you develop ERP systems for Hajj and Umrah companies?
We develop custom business systems connecting operations, procurement, suppliers and accounts, based on your requirements and existing systems.
Can we start with catering or group management only?
Yes. An initial scope can focus on one area, with other areas added according to priority.
How do you choose a technology company for Hajj and Umrah software?
Start with the workflows you need to organise, then discuss requirements discovery, development scope, integrations, training and support. DERA starts with your team and documents requirements before defining the solution and cost.
Can the system be tailored to our company’s workflows?
Yes. We assess your activities, teams, sites and service delivery, then design modules, workflows, permissions and reports around them. Scope and priorities are agreed before implementation.
Can you develop catering and food-service management software?
We can design a system connecting guest counts to meal plans, quantities, suppliers, distribution schedules and delivery records, with procurement and cost tracking. Details depend on your sites and operating model.
Can pilgrim management connect to accommodation and transport?
Group and programme records can connect each group to accommodation, transport plans and required services. Data and workflows are defined with your operations team, and external connections are assessed before inclusion.
Can the system integrate with Nusuk or ministry platforms?
Integration is assessed by service, available interfaces and entity eligibility. Implementation requires relevant access, approvals and data agreements. We confirm feasible connections after assessment rather than assuming an interface exists for every service.
Does the system guarantee compliance with ministry requirements?
Software supports organised, documented and traceable processes. We review applicable activity- and season-specific requirements with your company and identify the technical features needed. Compliance also depends on operations, licences and regulatory decisions; software alone does not confer it.
How much does custom Hajj and Umrah software cost?
Cost depends on modules, users, apps, integrations, data migration and support. Following assessment, we provide a proposal defining scope, cost and delivery inclusions.
How long does development take, and can it be ready before the season?
The schedule follows scope assessment and the time needed for testing, training and integrations. If the season is close, we discuss prioritising an initial release. Launch dates are agreed after assessment.
Can you migrate our data and connect our current accounting system?
We assess data quality, formats and current systems before defining migration and accounting or ERP integration. The plan includes validation and trial migration before transition.
How are team permissions and data access defined?
Roles are defined with the company and access is designed around team responsibilities. Integration data, hosting and protection are reviewed as part of the project’s technical requirements.
Does the service include training and post-launch support?
Training, documentation, support and maintenance are defined in the proposal, including agreed service scope and response times. Your team should understand how to use the system and request help.
Can you provide a team to manage the system during the season?
Yes. A team can administer the system, support users and follow up on issues. Team size, roles, preparation time, coverage and response times are agreed in the service scope.
Can you build an internal system with a connected external portal?
We can develop an internal business system and apps or portals for customers, agents and suppliers, with appropriate information, services and permissions for each party.
How can a Hajj and Umrah company use AI?
We assess recurring tasks and available data, then identify uses such as issue summaries, procedure search and suggested request routing. Results are tested and human review and access controls are defined before operational use.
Let’s talk about how your business works
Tell us where you are today and what you need next. We’ll help you determine the right technology approach.